Insert Content From Main Ticket. Into the Content of the approval Tickets


I am required to allow users the ability to approve tickets via email. Which
I have implemented and working. The only problem is how can they approve
something when they don’t know what the approval is about because they cant
see the content of the Original Ticket.

Is there a way of doing this?

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I managed to get this working. Now I have another issue.

If a user makes a ticket with an attachment. How can I show that attachment
in the approval ticket?

Please help.

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