Inquiry for RT email address

RT Users
1

Hi to all,

Is there a possibility to use a single email address with many users? and also is there an option in which the requestor will have the approval first of his/her supervisor before sending to proper person?

Hope you can help me with this

Regards,

2

RT sends as the Queue-Address when a user answers a ticket. I don’t think there’s an easy way to achieve the approval workflow you’re describing.