Inline images and web interface questions

Hey all,

First off, thanks so much for your assistance in helping me get RT
working thus far, this is an awesome community!

Secondly, onto my questions. I’ve noticed that if I start a ticket via
e-mail, and in the string of replies/comments, insert an image, that image
then just becomes an attachment and not an inline image in the e-mail
chain. You basically have to open the web interface to see inline images.
Is there a way to change this?

Finally, when making a comment or reply in the web interface, the e-mail
that is sent simply sends JUST that comment or reply, instead of the whole
chain. Is there also a way to change this as well?

Thanks!

Scott

First off, thanks so much for your assistance in helping me get RT
working thus far, this is an awesome community!

Secondly, onto my questions. I’ve noticed that if I start a ticket via
e-mail, and in the string of replies/comments, insert an image, that
image then just becomes an attachment and not an inline image in the
e-mail chain. You basically have to open the web interface to see inline
images. Is there a way to change this?

This will be fixed by a 4.2 feature.

Finally, when making a comment or reply in the web interface, the e-mail
that is sent simply sends JUST that comment or reply, instead of the
whole chain. Is there also a way to change this as well?

This is really unfriendly to people on the ticket since they’ve already
received all the previous mail. Why send them the same content over and
over again just making it harder to read the relevant part?

You can do it if you want by putting code in the appropriate template to
include other transactions.

Thomas,

Thanks for your prompt reply. The first part answers my question fully,
thanks!

Secondly, do you have any guidance (maybe an outline) of the code I would
put in the template and maybe which template I would use? I’ve been
scouring the web and haven’t come back with much in regards to this.

Thanks again,

ScottOn Wed, Jun 13, 2012 at 6:11 PM, Thomas Sibley trs@bestpractical.comwrote:

On 06/13/2012 09:36 AM, Scott Sjodin wrote:

First off, thanks so much for your assistance in helping me get RT
working thus far, this is an awesome community!

Secondly, onto my questions. I’ve noticed that if I start a ticket via
e-mail, and in the string of replies/comments, insert an image, that
image then just becomes an attachment and not an inline image in the
e-mail chain. You basically have to open the web interface to see inline
images. Is there a way to change this?

This will be fixed by a 4.2 feature.

Finally, when making a comment or reply in the web interface, the e-mail
that is sent simply sends JUST that comment or reply, instead of the
whole chain. Is there also a way to change this as well?

This is really unfriendly to people on the ticket since they’ve already
received all the previous mail. Why send them the same content over and
over again just making it harder to read the relevant part?

You can do it if you want by putting code in the appropriate template to
include other transactions.