Ø Does creation of custom fields in RT will bring any performance issue.
No ; Obviously if you add 100 cf to a ticket it will take a lot longer to display because it will need to look up these CF values
Ø Do RT maintains a different table to stores these custom tables.
Yes 4 of them, CustomFields, CustomFieldValues , ObjectCustomFieldValues, ObjectCustomFields
Sorry cannot help with 3 , I do n’t use RTIR
RoyFrom: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Rahul Chaturvedi
Sent: 06 August 2010 10:31
Subject: [rt-users] Information regarding use of CFs in RT
Can some help me in getting these answers.
- Does creation of custom fields in RT will bring any performance issue.
- Do RT maintains a different table to stores these custom tables.
- Also can there be any performance issue by using RTIR with RT. Currently i am using 2.4.4 of RTIR with 3.8.8 of RT with latest postgres as DB.
Any help with these question will be highly appreciable.
Thanks & Regards