Hi,
I need help with getting from RT the information how long a ticket
stayed in the NEW state.
We have:
Activity Reports
JS Gantt extension
but there is missing this information information.
Any idea, perhaps we could check this in data base but where ? Table ?
RT 3.8.8 Debian repository.
Best Regards
Adrian Stelmaszyk
Hi,
I need help with getting from RT the information how long a ticket
stayed in the NEW state.
It’s time interval between Started and Created dates.
We have:
Activity Reports
JS Gantt extension
but there is missing this information information.
Any idea, perhaps we could check this in data base but where ? Table ?
RT 3.8.8 Debian repository.
–
Best Regards
Adrian Stelmaszyk
Best regards, Ruslan.