Hi,
I am using RTIR with RT. under New Ticket in i have option Blocks,
General, Incidents, Incident repots etc… all are added when i integrate
RTIR with RT.
Is there any way so that under RT at glance and under Quick Search i can see
number of Incidents open. I have Selected queues to be displayed on the “RT
at a glance” page but i can only see the general ticket info and not the
Incidents.
Thanks & Regards
Rahul