Hi Everyone,
Is this behaviour a bug in RT or misconfiguration?
- Create a RT-User foo@example.com, foo@example.com doesn’t exist in our Exchange-Server,
- Create a Ticket with foo@example.com as Cc
- Reply to this ticket
- Exchange replies that foo@example.com doesn’t exist
- RT distributes this mail to all Ccs, etc. of the ticket, excluding foo@example.com
-= (At this point we notice the User with the invalid e-mail-address and try to resolve this error) =-
- Merge RT-User foo@example.com into the RT-User bar@example.com, ( bar@example.com exists in our Exchange-Server. )
- Reply to this ticket
- Exchange replies that foo@example.com doesn’t exist
- RT distributes this mail to all Ccs, etc. of the ticket, including foo@example.com
- Exchange replies that foo@example.com doesn’t exist
- Repeat ad infinitum
We broke this loop by taking RT offline, deleting all errormails from the mailq and setting the EmailAddress-Attribute of foo@example.com to bar@example.com in the database.
Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik
tracetronic GmbH
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E-mail: vinzenz.sinapius@tracetronic.de
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