Index.html not found


Just upgraded on of our instances of RT from 3.0.9 to 3.2.0, checked the deps and did make fixdeps, restarted apache 1.3.29 etc

Now I see file not found errors for anything I try.

Currently got it running on standalone_httpd while I try and fix this.

It’s probably just me being dumb but its gone 2AM here :(.

permissions in the dir are fine, its chown’d and chmod’d as before and standalone_httpd sees everything first time.



Hi Guys,

I’m still seeing major problems with this problem.

The story so far:

Carried out an upgrade from 3.0.9 to 3.2.0 and restarted the MySQL
2.0.20 and Apache 1.3.29 install and it cannot see any files. Nothing
unusual is being logged to the Apache error_log that I have spotted.

[Wed Jul 7 02:39:05 2004] [notice] Apache/1.3.29 (Unix) mod_perl/1.29
configured – resuming normal operations
[Wed Jul 7 02:39:05 2004] [info] Server built: Feb 19 2004 06:11:34
[Wed Jul 7 02:39:05 2004] [notice] Accept mutex: fcntl (Default: fcntl)
[Wed Jul 7 02:39:25 2004] [info] removed PID file
/usr/local/apache/logs/ (pid=29452)
[Wed Jul 7 02:39:25 2004] [notice] caught SIGTERM, shutting down

Access_log only shows: - - [07/Jul/2004:02:39:11 -0700] “GET / HTTP/1.1” 404 292

Apache is in debug log mode atm.

moved our upgraded install and carried out a full fresh install sans our
localisations and still see same issue.

RT standalone_httpd runs fine on both installs. Its a little slow but
otherwise fine.

put 3.0.9 install back again and Apache is quite happy.

current httpd.conf settings
<VirtualHost *:3000>
DocumentRoot /usr/local/rt3/share/html
ServerName gpsummit.eng:3000
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/

SetHandler perl-script PerlHandler RT::Mason RewriteEngine On RewriteRule ^/([0-9]+)$ /Ticket/Display.html?id=$1 [L,R] RewriteRule ^/([^/.]+)$ /Search/Listing.html?ShowQueue=$1 [L] # ErrorLog logs/ # CustomLog logs/ common

server is running perl 5.8.3 and make testdeps says everything is fine.
Webserver and rt files are all correct permissions and running as the
correct users.

drwxr-xr-x 13 rtuser rtusers 512 Jul 7 02:24 .
drwxr-xr-x 14 root other 512 Jul 7 02:23 …
drwxr-xr-x 2 rtuser rtusers 512 Jul 7 02:24 bin
drwxr-xr-x 2 rtuser rtusers 512 Jul 7 02:23 etc
drwxr-xr-x 4 rtuser rtusers 512 Jul 7 02:24 lib
drwxr-xr-x 6 rtuser rtusers 512 Jul 7 02:24 local
drwxr-xr-x 2 rtuser rtusers 512 Jul 7 02:24 sbin
drwxr-xr-x 4 rtuser rtusers 512 Jul 7 02:24 share
drwxr-xr-x 5 rtuser rtusers 512 Jul 7 02:23 var

Any help would be good as our ability to upgrade our live install is
badly affected by this issue.