Increasing priority over time

RT Users
1

Can someone point me at some instructions for what needs to run in
order to increase priority on jobs in a queue which has a start/end
priority set?

I’d like jobs to creep up in priority in time over on a particular
queue, and I’m sure a Cron job of some description needs to run, but I
can’t find much information on setting this up!

Thanks

Adam Smith

2

Adam,

The only way I know of is a cron job. RT scrips work via transactions

for just one or a few tickets, not the entire DataBzase. For that, a job
needs to run that inspects every ticket, the due date, the days left and
the current and final priorities. That’s not gonna happen in a scrip. I
seen some comments in here that mention such jobs so I would check out
the archives and see what you can see. Hope this helps.

Kenn
LBNLOn 9/24/2008 9:49 AM, Adam Smith wrote:

Can someone point me at some instructions for what needs to run in
order to increase priority on jobs in a queue which has a start/end
priority set?

I’d like jobs to creep up in priority in time over on a particular
queue, and I’m sure a Cron job of some description needs to run, but I
can’t find much information on setting this up!

Thanks

3

Adam Smith wrote:

Can someone point me at some instructions for what needs to run in
order to increase priority on jobs in a queue which has a start/end
priority set?

I’d like jobs to creep up in priority in time over on a particular
queue, and I’m sure a Cron job of some description needs to run, but I
can’t find much information on setting this up!

Thanks

Hi Adam,

I think this will get you started.
http://wiki.bestpractical.com/view/UseRtCrontool

HTH

Charlie

4

I think this will get you started.
UseRtCrontool - Request Tracker Wiki

Thanks all. It seems to be just what I was looking for.

Cheers,

Adam Smith
Platform Operations Team Leader
Venda, Ltd.
AdamSmith@venda.com