I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
Have you checked the FcgidMaxRequestLength value for your server? In older versions of mod_fcgid, the value was set to 1GB-it’s much, much smaller by default in versions since 2.3.6. There’s a bit more information here: https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
Have you checked the FcgidMaxRequestLength value for your server? In older versions of mod_fcgid, the value was set to 1GB-it’s much, much smaller by default in versions since 2.3.6. There’s a bit more information here: https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
I’d suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail. Many mail servers won’t like the extension even if it accepts 34MB attachments.> On Aug 5, 2015, at 10:01 AM, Daniel Moore Daniel.Moore@osbornewood.com wrote:
So I have checked my fcgid.conf file in mods-available and it is set properly
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
As a tangent, at one point, a colleague of mine mentioned looking at Dropbox integration with RT. I could put you in touch with them if you were interested in finding out more.
Hope this helps a little. Good luck.
-TeddyOn Wednesday, Aug 5, 2015 at 2:37 PM, Aaron McCormack aaron@backblaze.com, wrote:
I’d suggest hosting the executable elsewhere and including a link in the ticket, rather than sending a 34MB executable via e-mail. Many mail servers won’t like the extension even if it accepts 34MB attachments.
I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where.
I am not good with Linux so I don’t understand where mod_fcgi is?
Can you point me in the direction of where I need to make the change?
V/R,
Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
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P: 706.282.5764
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From: Joanne McClintock [mailto:joanne.mcclintock@uwaterloo.ca]
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach items
Have you checked the FcgidMaxRequestLength value for your server? In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6. There’s a bit more information here:
I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.
Steps to follow:
Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply
Click Browse underneath the big message box. Find your item , select it, and click open.
Then click Update Ticket.
The item I am trying to upload is a “.exe” file that is 34 MB
It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.
PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
I must have done something right going through all of the examples as I got this to work at the end of the day yesterday. Thank you all for your advice and knowledge as it proved helpful to resolve my issue.
As a tangent, at one point, a colleague of mine mentioned looking at Dropbox integration with RT. I could put you in touch with them if you were interested in finding out more.