Including "stalled" tickets in "10 highest tickets I own" and "Tools/My Day" sections

RT Users
1

Running 3.8.6

By default for all users, I need to include tickets with a status of “stalled”
(as well as “open” and “new”) so they show up under “10 highest priority tickets
I own” and “Tools/My Day” sections. Will someone let me know what files to
create/modify to make this possible?

Thanks.

2

Running 3.8.6

By default for all users, I need to include tickets with a status of “stalled”
(as well as “open” and “new”) so they show up under “10 highest priority tickets
I own” and “Tools/My Day” sections. Will someone let me know what files to
create/modify to make this possible?

Sign in as super user and click on the Edit link on the portlet and
change the search to include stalled and save it

-kevin