Including RTFM Articles in Ticket; broken layout

RT Users
1

Hi all,
i have the option of including a RTFM (RT 3.8.2 & RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.

Since this list contains not only the subject but also the summary, this
will break the layout and the “Go” Buttons are out of reach, if you run a
standard screen resolution; it’s the same in FF, IE7, Iron, Safari.

Is there any setting to limit this list to just the subject or any other
option to shrink this?

Thanks.

w_e
View this message in context: http://www.nabble.com/Including-RTFM-Articles-in-Ticket--broken-layout-tp22284809p22284809.html

2

----bump----_
:slight_smile:

who else wrote:

Hi all,
i have the option of including a RTFM (RT 3.8.2 & RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.

Since this list contains not only the subject but also the summary, this
will break the layout and the “Go” Buttons are out of reach, if you run a
standard screen resolution; it’s the same in FF, IE7, Iron, Safari.

Is there any setting to limit this list to just the subject or any other
option to shrink this?

Thanks.

w_e

View this message in context: http://www.nabble.com/Including-RTFM-Articles-in-Ticket--broken-layout-tp22284809p22683700.html