We’re using RT 3.6.7 in one setting and in particular, we’d like to be
submit a ticket via email with a single HTML attachment (already
view the HTML attachment inline as HTML by default (nice, but not
critial) for that ticket.
most importantly, on “comment”, have the HTML attachment sent to
the CC recipients as an HTML attachment (with little or no scrubbing)
for that ticket in step (1). This is critical
Despite using “RT-Attach-Message: yes” in the relevant template, this
is not happening.