Include ticket history with transaction


#1

Hello All,

I thought this might be useful – you’ll find a template linked below that includes previous ticket history in chronological order color-coded to match the RT ui.

An example of what it looks like:

https://pastebin.com/Jr2AVbbf

Thanks,

–Tyler


#2

A quick update:

My team really liked this and had suggestions for improving it.

Changes:

  • Include create note in green.
  • Alternately shade rows to increase readability.

Example screenshot:

Updated template code:
https://pastebin.com/XNC4s2d5

–Tyler


#3

Tyler, nice work, thank you. If anyone is interested more in plain text history review, you can find it here: https://pastebin.com/tuFxHGKM
Petr