Include ticket history with transaction

Hello All,

I thought this might be useful – you’ll find a template linked below that includes previous ticket history in chronological order color-coded to match the RT ui.

An example of what it looks like:



1 Like

A quick update:

My team really liked this and had suggestions for improving it.


  • Include create note in green.
  • Alternately shade rows to increase readability.

Example screenshot:

Updated template code:


Tyler, nice work, thank you. If anyone is interested more in plain text history review, you can find it here: