Include mail header 'To' in the Ticket subject

RT Users
1

Hi everybody,

I’m looking for way to include the ‘To’ mail header of the initial
request to the ticket subject

I was thinking about to use a scrip on CreateTicket with a user defined
action of that form :

$self->TicketObj->SetSubject (XXX.$self->TicketObj->Subject);

My question is what have I to put instead of XXX in order to get back
the ‘To’ mail header

Regards, Bruno.

2

Hi everybody,

I’m looking for way to include the ‘To’ mail header of the initial
request to the ticket subject

I was thinking about to use a scrip on CreateTicket with a user defined
action of that form :

$self->TicketObj->SetSubject (XXX.$self->TicketObj->Subject);

My question is what have I to put instead of XXX in order to get back
the ‘To’ mail header

Regards, Bruno.

3

Hi everybody,

I’m looking for way to include the ‘To’ mail header of the initial request to the ticket subject

I was thinking about to use a scrip on CreateTicket with a user defined action of that form :

$self->TicketObj->SetSubject (XXX.$self->TicketObj->Subject);

My question is what have I to put instead of XXX in order to get back the ‘To’ mail header

Regards, Bruno.