Include cc list from email into RT cc list

When a user submits a ticket to RT, he/she also sends the email as cc to others (MS Exchange), if so can RT be configured such that the cc list in the email is caputred by RT and is included in the cc list of the ticket?
I’m using RT 3.6.4.

thanks
ed

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Hi Kenh,

The questions you have brought up have been discussed previously, you
may want to check the list archives and the wiki. You can find A LOT of
answers below, these are my first lines of attack when I encounter a
problem/question. These are going to be two very useful links for you
:slight_smile:

http://wiki.bestpractical.com/view/HomePageFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of KENH KASA
Sent: Wednesday, September 26, 2007 10:52 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] include cc list from email into RT cc list

When a user submits a ticket to RT, he/she also sends the email as cc to
others (MS Exchange), if so can RT be configured such that the cc list
in the email is caputred by RT and is included in the cc list of the
ticket?
I’m using RT 3.6.4.

thanks
ed

Be a better Globetrotter. Get better travel answers
<http://us.rd.yahoo.com/evt=48254/*http:/answers.yahoo.com/dir/_ylc=X3oD
MTI5MGx2aThyBF9TAzIxMTU1MDAzNTIEX3MDMzk2NTQ1MTAzBHNlYwNCQUJwaWxsYXJfTklf
MzYwBHNsawNQcm9kdWN0X3F1ZXN0aW9uX3BhZ2U-?link=list&sid=396545469> from
someone who knows.
Yahoo! Answers - Check it out.