Importing tickets from another system

RT Users
1

Is there an interface to be able to import tickets from another system?
It does not need to be an automated process; management just wants the
tickets from our old system to show up in RT before I can make it go live.

I have no problem with manually munging the data, but I don’t know of an
interface to RT’s schema. Has anyone done anything like this before?

-Bitt

2

I have no problem with manually munging the data, but I don’t know of
an interface to RT’s schema. Has anyone done anything like this
before?

You don’t want to talk directly to the DB. You want to use the
API. There used to be some foo2rt scripts in contrib, it might be
worth peeking at them. Even if out of date, they’ll provide a starting
point.

seph

3

seph wrote:

I have no problem with manually munging the data, but I don’t know of
an interface to RT’s schema. Has anyone done anything like this
before?

You don’t want to talk directly to the DB. You want to use the
API. There used to be some foo2rt scripts in contrib, it might be
worth peeking at them. Even if out of date, they’ll provide a starting
point.

The only one I see in download.bestpractical.com/pub/rt/contrib/ gone
is a DevTrack to RT1 script. Am I looking in the right place?

Is there a specification for the API somewhere? Ah, as PODs. Of
course. I’ll take a look at them. Thanks for the push in the right
direction.

-Bitt