Importing a scrip to RT3

RT Developers
1

Okay…

I have gotten farther in my quest to import a scrip into RT3… I am stuck
again here:

#perl IncomingEmail.pm.insert.pl
Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Handle.pm line 49.
Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Handle.pm line 49.
Can’t locate object method “new” via package “RT::Handle” at
IncomingEmail.pm.insert.pl line 33.

The line it is referring to is this:
require RT::Handle;
$RT::Handle = RT::Handle->new; #this is line 33
$RT::Handle->Connect();

Anyone have any ideas here?

-Jamie

James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701

2

I had a problem that gave the exact same message (Can’t locate object
method “new” via package “RT::Handle” at
IncomingEmail.pm.insert.pl line 33.), but I was just trying to setup RT. I
had installed the RT perl dependencies as root with a umask of 022, and
several directories that the perl dependencies were in, were not rx for
other and so RT couldn’t access some of it’s required perl modules… This
could be something to as least look into and verify the permissions. My
easy test would be to run it as root and then try as a totally
unpriviliaged user (like the webserver user)…If it works as root, but not
webserver user… then could be the same as me…if not…

Well I tried to offer some help. :slight_smile:

Jonathan Kaufman

Foot Locker Inc.

                                            cc:                                                                                     
                    "James L.               Subject: [rt-devel] Importing a scrip to RT3...                                         
                    Harrison"                                                                                                       
                    <harrison@palisa                                                                                                
                    desys.com>                                                                                                      
                    Sent by:                                                                                                        
                    rt-devel-admin@l                                                                                                
                    ists.fsck.com                                                                                                   
                                                                                                                                    
                                                                                                                                    
                    04/14/2003 11:12                                                                                                
                    AM

Okay…

I have gotten farther in my quest to import a scrip into RT3… I am stuck
again here:

#perl IncomingEmail.pm.insert.pl
Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Handle.pm line 49.
Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Handle.pm line 49.
Can’t locate object method “new” via package “RT::Handle” at
IncomingEmail.pm.insert.pl line 33.

The line it is referring to is this:
require RT::Handle;
$RT::Handle = RT::Handle->new; #this is line 33
$RT::Handle->Connect();

Anyone have any ideas here?

-Jamie

James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

3

Yeah…

Thanks for the advice… I have been running the script as root the entire
time…

Same result… obviously.

-Jamie