We in our department have recently decided to install RT to make the work of
the moderators more comfortable. We have been using an Exchange Server to
receive mail for quite a long time, so we have a valuable history archive
there. I have installed RT some days ago and now we are wondering if there is
a method to import all those emails from Exchange to RT, making them tickets.
I was sure this is a common thing to do, but I’ve searched Wiki and the
Mailing Lists and found absolutely nothing helpful, I was quite surprised.
Can someone help me here? This is an important issue for us!
With due respect, Strelkova Natalia.