Import an excelsheet into rt


#1

Hi all,

Does someone import an Excelsheet into rt before or does someone
know a easy way to solve this prob?

The following situation:

We use rt for our callcenter.
If a new custumer are connected, we open a new ticket (for our
helpdeskagents, becaus they ring em up).
If he (our customer) have no problems, we close the ticket.
Now we get 20000 new customers (and a Excel-sheet) more.

Thanx
Michael

p.s. sorry for for my bad english…

Mit besten Gruessen
Michael Ludl
Fon: +49 (69) 170 84-900
Fax: +49 (69) 170 84-900 Gigabell
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