I'm stuck

Well, I’ve done all I know how to and keep getting the following error:

You don’t have permission to access / on this server

I got this on the default install. I reconfigured and put rt in the
/www/htdocs directory and change the default settings to point to
/share/html/index.html.

I’m sure it has something to do with permissions, but I can’t seem to
figure out what it is.

Any suggestions?

Thanks!

-Win

Texas Genco, a subsidiary of CenterPoint Energy, Inc., is not the same
company as CenterPoint Energy Houston, and you do not have to buy Texas
Genco’s products to continue to receive quality regulated services from
CenterPoint Energy Houston.

You don’t have permission to access / on this server

I got this on the default install. I reconfigured and put rt in the
/www/htdocs directory and change the default settings to point to
/share/html/index.html.

I’m sure it has something to do with permissions, but I can’t seem to
figure out what it is.

Any suggestions?

Are you on Apache2 + mod_perl2? If yes, try this in your httpd.conf:

RedirectMatch permanent (.*)/$ $1/index.html

Thanks,
/Autrijus/

Actually, no, I’m on Apache 1.3.31 with mod_perl1. Forgot to mention that.

-Win

|---------±--------------------------->
| | Autrijus Tang |
| | <autrijus@autriju|
| | s.org> |
| | |
| | 06/03/2004 05:14 |
| | PM |
| | |
|---------±--------------------------->

------------------------------------------------------------------------------------------------------------------------------|
| |
| To: avahlkamp@txgenco.com |
| cc: rt-users@lists.bestpractical.com |
| Subject: Re: [rt-users] I’m stuck |
------------------------------------------------------------------------------------------------------------------------------|

You don’t have permission to access / on this server

I got this on the default install. I reconfigured and put rt in the
/www/htdocs directory and change the default settings to point to
/share/html/index.html.

I’m sure it has something to do with permissions, but I can’t seem to
figure out what it is.

Any suggestions?

Are you on Apache2 + mod_perl2? If yes, try this in your httpd.conf:

RedirectMatch permanent (.*)/$ $1/index.html

Thanks,
/Autrijus/
(See attached file: attqel4o.dat)

Texas Genco, a subsidiary of CenterPoint Energy, Inc., is not the same
company as CenterPoint Energy Houston, and you do not have to buy Texas
Genco’s products to continue to receive quality regulated services from
CenterPoint Energy Houston.

attqel4o.dat (194 Bytes)

I’ve had that exact same issue with Apache1 and modperl1 on Gentoo.

Everything else during install goes swimmingly, but when I direct a
browser at the site, I get a Forbidden error.

Looking at the error_log on the server I get an error like ‘Access
denied to client due to server configuration.’ Here are some details
on users/perms:

Apache is running as user: apache
I ./configured with --with-web-user=apache --with-web-group=apache
I installed to /usr/local/rt3
/usr/local/rt3 (and all subdirectories) have permissions of 755
Files in /usr/local/rt3/share/html all have 755

So, I’m stumped too. If anyone else has solved this issue, I’d
appreciate some guidance as well.

Thanks,

Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland@indiana.eduFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
avahlkamp@txgenco.com
Sent: Thursday, June 03, 2004 17:20
To: Autrijus Tang
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] I’m stuck

Actually, no, I’m on Apache 1.3.31 with mod_perl1. Forgot to mention
that.

-Win

|---------±--------------------------->
| | Autrijus Tang |
| | <autrijus@autriju|
| | s.org> |
| | |
| | 06/03/2004 05:14 |
| | PM |
| | |
|---------±--------------------------->


-------------------------------------------------------|
|
|
| To: avahlkamp@txgenco.com
|
| cc: rt-users@lists.bestpractical.com
|
| Subject: Re: [rt-users] I’m stuck
|


-------------------------------------------------------|

Are you setting up RT in a virtual host configuration? Make sure
there’s a ‘Order allow,deny’ and ‘Allow from all’ in the
section.

Roland, Ryan M wrote:

I’ve had that exact same issue with Apache1 and modperl1 on Gentoo.

Everything else during install goes swimmingly, but when I direct a
browser at the site, I get a Forbidden error.

Looking at the error_log on the server I get an error like ‘Access
denied to client due to server configuration.’ Here are some details
on users/perms:

Apache is running as user: apache
I ./configured with --with-web-user=apache --with-web-group=apache
I installed to /usr/local/rt3
/usr/local/rt3 (and all subdirectories) have permissions of 755
Files in /usr/local/rt3/share/html all have 755

So, I’m stumped too. If anyone else has solved this issue, I’d
appreciate some guidance as well.

Thanks,

Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland@indiana.edu

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
avahlkamp@txgenco.com
Sent: Thursday, June 03, 2004 17:20
To: Autrijus Tang
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] I’m stuck

Actually, no, I’m on Apache 1.3.31 with mod_perl1. Forgot to mention
that.

-Win

|---------±--------------------------->
| | Autrijus Tang |
| | <autrijus@autriju|
| | s.org> |
| | |
| | 06/03/2004 05:14 |
| | PM |
| | |
|---------±--------------------------->


-------------------------------------------------------|
|
|
| To: avahlkamp@txgenco.com
|
| cc: rt-users@lists.bestpractical.com
|
| Subject: Re: [rt-users] I’m stuck
|


-------------------------------------------------------|

You don’t have permission to access / on this server

I got this on the default install. I reconfigured and put rt in the
/www/htdocs directory and change the default settings to point to
/share/html/index.html.

I’m sure it has something to do with permissions, but I can’t seem to
figure out what it is.

Any suggestions?

Are you on Apache2 + mod_perl2? If yes, try this in your httpd.conf:

RedirectMatch permanent (.*)/$ $1/index.html

Thanks,
/Autrijus/
(See attached file: attqel4o.dat)

====================================================
Texas Genco, a subsidiary of CenterPoint Energy, Inc., is not the same
company as CenterPoint Energy Houston, and you do not have to buy Texas
Genco’s products to continue to receive quality regulated services from
CenterPoint Energy Houston.


The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

tom_p
pfau@nbpfaus.netThomas Pfau

Everybody must have execute permissions on each directory in the tree or
apache can’t navigate to the document root.

Some distributions create home directories with drwx------ which stops
apache in it’s tracks. A chmod a+x on the home directory should stop this.

SamRoland, Ryan M rmroland@indiana.edu wrote:

I’ve had that exact same issue with Apache1 and modperl1 on Gentoo.

Everything else during install goes swimmingly, but when I direct a
browser at the site, I get a Forbidden error.

Looking at the error_log on the server I get an error like ‘Access
denied to client due to server configuration.’ Here are some details
on users/perms:

Apache is running as user: apache
I ./configured with --with-web-user=apache --with-web-group=apache
I installed to /usr/local/rt3
/usr/local/rt3 (and all subdirectories) have permissions of 755
Files in /usr/local/rt3/share/html all have 755

So, I’m stumped too. If anyone else has solved this issue, I’d
appreciate some guidance as well.

Thanks,

Ryan Roland

Application Developer
Information Technology
Division of Recreational Sports
Indiana University

812.855.9617
rmroland@indiana.edu

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
avahlkamp@txgenco.com
Sent: Thursday, June 03, 2004 17:20
To: Autrijus Tang
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] I’m stuck

Actually, no, I’m on Apache 1.3.31 with mod_perl1. Forgot to mention
that.

-Win

---------±--------------------------->
| Autrijus Tang |
| <autrijus@autriju|
| s.org> |
| |
| 06/03/2004 05:14 |
| PM |
| |
---------±--------------------------->


-------------------------------------------------------|
|

| To: avahlkamp@txgenco.com

| cc: rt-users@lists.bestpractical.com

| Subject: Re: [rt-users] I’m stuck


-------------------------------------------------------|

On Thu, Jun 03, 2004 at 05:04:58PM -0500, avahlkamp@txgenco.com wrote:

You don’t have permission to access / on this server

I got this on the default install. I reconfigured and put rt in the
/www/htdocs directory and change the default settings to point to
/share/html/index.html.

I’m sure it has something to do with permissions, but I can’t seem to
figure out what it is.

Any suggestions?

Are you on Apache2 + mod_perl2? If yes, try this in your httpd.conf:

RedirectMatch permanent (.*)/$ $1/index.html

Thanks,
/Autrijus/
(See attached file: attqel4o.dat)

====================================================
Texas Genco, a subsidiary of CenterPoint Energy, Inc., is not the same
company as CenterPoint Energy Houston, and you do not have to buy
Texas
Genco’s products to continue to receive quality regulated services
from
CenterPoint Energy Houston.


The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.