I’m looking for a way to have RT not add a specific email address to the
watchers list on ticket creation.
Right now, we have our core email server configured to forward email sent to
"firstname.lastname@example.org" to "email@example.com". All further
correspondence with the customer is then done through
firstname.lastname@example.org than through the main email server.
This is all working quite well, with the notable exception that “
email@example.com” gets added to the watchers list. Is there any way to
prevent this from happening?
Thanks for your time,
Hans Johnson (firstname.lastname@example.org)
B.ASc, Computer Engineering
Simon Fraser University
… Si hoc legere scis numium eruditionis habes. – Anonymous