Ignore cc

RT Users
1

i know its been asked before, but i cant find it

i want to ignore the cc lines for all incoming emails to rt ?

anybody has pointers ?

2

Hi,

i know its been asked before, but i cant find it
i want to ignore the cc lines for all incoming emails to rt ?

anybody has pointers ?

Check the ParseNewMessageForTicketCcs option in the configuration file.

Regards, Ian