I want to customize queue

RT Users
1

I want to make sub cotegory in queue.
I want it like that if I choose A, X Y and Z come up in sub queue and if
I choose B Y and Z come up in sub queue.
How can I do that?

Shin
Shin Imai shin.imai@etimestech.jp

2

I want to make sub cotegory in queue.
I want it like that if I choose A, X Y and Z come up in sub queue and if
I choose B Y and Z come up in sub queue.
How can I do that?

You can use custom field as subqueue.

					 Jan 'Bulb' Hudec <bulb@ucw.cz>

signature.asc (189 Bytes)

3

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

ShinOn Mon, 5 Sep 2005 10:33:48 +0200 Jan Hudec bulb@ucw.cz wrote:

On Mon, Sep 05, 2005 at 17:15:33 +0900, Shin Imai wrote:

I want to make sub cotegory in queue.
I want it like that if I choose A, X Y and Z come up in sub queue and if
I choose B Y and Z come up in sub queue.
How can I do that?

You can use custom field as subqueue.

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

Shin Imai shin.imai@etimestech.jp

4

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

Is the Wiki insufficient? (wiki.bestpractical.com)

					 Jan 'Bulb' Hudec <bulb@ucw.cz>

signature.asc (189 Bytes)

5

I looked through the web site but I can’t find the one I want yet.
And I tried to figure it out myself but it is not working as I want.
Is there any easy way to do that?

ShinOn Mon, 5 Sep 2005 10:38:27 +0200 Jan Hudec bulb@ucw.cz wrote:

On Mon, Sep 05, 2005 at 17:37:39 +0900, Shin Imai wrote:

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

Is the Wiki insufficient? (wiki.bestpractical.com)

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

Shin Imai shin.imai@etimestech.jp

6

Hi,

I have been working on the issue but I can’t figure it out yet.
I can, so far, manage to make subqueue menu but there are only same contents in sub queue.
I want sub queue to be changed corresponding to what you choose in main queue.
How can I make RT like that?

Shin ImaiOn Tue, 06 Sep 2005 16:54:07 +0900 Shin Imai shin.imai@etimestech.jp wrote:

I looked through the web site but I can’t find the one I want yet.
And I tried to figure it out myself but it is not working as I want.
Is there any easy way to do that?

Shin
On Mon, 5 Sep 2005 10:38:27 +0200 Jan Hudec bulb@ucw.cz wrote:

On Mon, Sep 05, 2005 at 17:37:39 +0900, Shin Imai wrote:

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

Is the Wiki insufficient? (wiki.bestpractical.com)

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

–
Shin Imai shin.imai@etimestech.jp

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Shin Imai shin.imai@etimestech.jp

7

nope

Steve Rieger
AIM chozrim
ICQ 53956607
Cell 646 335 8915
steve.rieger@tbwachiat.comOn Sep 13, 2005, at 9:36 PM, Shin Imai wrote:

Hi,

I have been working on the issue but I can’t figure it out yet.
I can, so far, manage to make subqueue menu but there are only same
contents in sub queue.
I want sub queue to be changed corresponding to what you choose in
main queue.
How can I make RT like that?

Shin Imai

On Tue, 06 Sep 2005 16:54:07 +0900 Shin Imai shin.imai@etimestech.jp wrote:

I looked through the web site but I can’t find the one I want yet.
And I tried to figure it out myself but it is not working as I want.
Is there any easy way to do that?

Shin
On Mon, 5 Sep 2005 10:38:27 +0200 Jan Hudec bulb@ucw.cz wrote:

On Mon, Sep 05, 2005 at 17:37:39 +0900, Shin Imai wrote:

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

Is the Wiki insufficient? (wiki.bestpractical.com)

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

–
Shin Imai shin.imai@etimestech.jp

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

–
Shin Imai shin.imai@etimestech.jp

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

8

there is currently not the ability to have dynamic menues in RT, i
did speak to Jesse about 4 months back and he did say that a few
folks are interested, but as of yet nopeOn Sep 14, 2005, at 1:50 AM, Steve Rieger wrote:

nope

–
Steve Rieger
AIM chozrim
ICQ 53956607
Cell 646 335 8915
steve.rieger@tbwachiat.com

On Sep 13, 2005, at 9:36 PM, Shin Imai wrote:

Hi,

I have been working on the issue but I can’t figure it out yet.
I can, so far, manage to make subqueue menu but there are only
same contents in sub queue.
I want sub queue to be changed corresponding to what you choose in
main queue.
How can I make RT like that?

Shin Imai

On Tue, 06 Sep 2005 16:54:07 +0900 Shin Imai shin.imai@etimestech.jp wrote:

I looked through the web site but I can’t find the one I want yet.
And I tried to figure it out myself but it is not working as I want.
Is there any easy way to do that?

Shin
On Mon, 5 Sep 2005 10:38:27 +0200 Jan Hudec bulb@ucw.cz wrote:

On Mon, Sep 05, 2005 at 17:37:39 +0900, Shin Imai wrote:

Thanks for your reply.

I thought so but I couldn’t figure out how to do.
Is there any good web site to look?

Is the Wiki insufficient? (wiki.bestpractical.com)

–
Jan ‘Bulb’ Hudec bulb@ucw.cz

–
Shin Imai shin.imai@etimestech.jp

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

–
Shin Imai shin.imai@etimestech.jp

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

9

To do this would require custom perl code.

-ToddOn Wed, Sep 14, 2005 at 10:36:26AM +0900, Shin Imai wrote:

Hi,

I have been working on the issue but I can’t figure it out yet.
I can, so far, manage to make subqueue menu but there are only same contents in sub queue.
I want sub queue to be changed corresponding to what you choose in main queue.
How can I make RT like that?

Shin Imai