i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange issue.
All other functions of RT are working fine except.
it happening that when ever i am trying to do any thing about some ticket
like Search, Comment, Reply, etc.
so when i am clicking submit/search or update button, my browser got lost
and i got “page can’t be found” issue. in the background that action is
performed. when i checked my browser address box. i found that when ever rt
is replying back against some action which i have already submitted, URL
pattern is corrupted. Like i was trying to search a ticket by using simple
search so as i typed the ticket no in the box and clicked "Search"
page can’t be displayed error is displaying on the screen while following
URL is showing the Address bar
look at the “.comticket” portion. there should be a “/” between .com and
ticket also ticket should be “Ticket”. when i edit this manually every thing
i have tested each option by reinstalling RT, Apache etc. but no success.
please help me to resolve this issue.
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