I Need urgent help about very unsual issue

RT Users
1

Hello Folks,

i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange issue.

All other functions of RT are working fine except.

it happening that when ever i am trying to do any thing about some ticket
like Search, Comment, Reply, etc.
so when i am clicking submit/search or update button, my browser got lost
and i got “page can’t be found” issue. in the background that action is
performed. when i checked my browser address box. i found that when ever rt
is replying back against some action which i have already submitted, URL
pattern is corrupted. Like i was trying to search a ticket by using simple
search so as i typed the ticket no in the box and clicked “Search”
page can’t be displayed error is displaying on the screen while following
URL is showing the Address bar

“https://mydomain.comticket/Display.html?id=12”

look at the “.comticket” portion. there should be a “/” between .com and
ticket also ticket should be “Ticket”. when i edit this manually every thing
went ok."

i have tested each option by reinstalling RT, Apache etc. but no success.
please help me to resolve this issue.

Rizwan.
View this message in context: http://old.nabble.com/I-Need-urgent-help-about-very-unsual-issue-tp27498390p27498390.html

2

Riz;

What are your
Set($WebBaseURL ,
Set($WebURL ,
Set to, I believe these should be ending with /

ie
Set($WebBaseURL , “https://mydomain.com/”);
Set($WebURL ,“https://mydomain.com/”);

Regards;
Roy

softouch wrote:

3

“https://mydomain.comticket/Display.html?id=12”

look at the “.comticket” portion. there should be a “/” between .com and
ticket also ticket should be “Ticket”. when i edit this manually every thing
went ok."

i have tested each option by reinstalling RT, Apache etc. but no success.
please help me to resolve this issue.

can you give us your RT_SiteConfig.pm wihtout sensitive informations :wink:
?

4

Guys my problem is resolved by the suggestion provided by Raed El-Hames.
Hats off to Him… :slight_smile:

softouch wrote:

Hello Folks,

i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange issue.

All other functions of RT are working fine except.

it happening that when ever i am trying to do any thing about some ticket
like Search, Comment, Reply, etc.
so when i am clicking submit/search or update button, my browser got lost
and i got “page can’t be found” issue. in the background that action is
performed. when i checked my browser address box. i found that when ever
rt is replying back against some action which i have already submitted,
URL pattern is corrupted. Like i was trying to search a ticket by using
simple search so as i typed the ticket no in the box and clicked “Search”
page can’t be displayed error is displaying on the screen while following
URL is showing the Address bar

“https://mydomain.comticket/Display.html?id=12”

look at the “.comticket” portion. there should be a “/” between .com and
ticket also ticket should be “Ticket”. when i edit this manually every
thing went ok."

i have tested each option by reinstalling RT, Apache etc. but no success.
please help me to resolve this issue.

Rizwan.

View this message in context: http://old.nabble.com/I-Need-urgent-help-about-very-unusual-issue-tp27498390p27498593.html