I need two scrips (Cena, Stephen (ext. 300))

To Steve -

To your first question, “1. Notify via email a group that a ticket has been
submitted. (EX:
Someone submits a ticket to General & it emails the admins).”

Try setting the group as AdminCCs for the General queue, add a scrip for
the General queue with condition ‘On Create’, action ‘Notify AdminCcs’,
with any apppropriate template.

Sharon Belliveau
Federal Reserve Board

I don’t see a field where I can set the Admin CC address. I can set the
“reply to addresses” but no Admin CC addresses. It looks like people
would have to enter them in each time. Am I looking in the wrong spot?
I’m on 3.8.10 so far.

Steve-----Original Message-----
From: Sharon.Belliveau@frb.gov [mailto:Sharon.Belliveau@frb.gov]
Sent: Thursday, September 22, 2011 1:20 PM
To: rt-users@lists.bestpractical.com; Cena, Stephen (ext. 300)
Subject: I need two scrips (Cena, Stephen (ext. 300))

To Steve -

To your first question, “1. Notify via email a group that a ticket has
been submitted. (EX:
Someone submits a ticket to General & it emails the admins).”

Try setting the group as AdminCCs for the General queue, add a scrip for
the General queue with condition ‘On Create’, action ‘Notify AdminCcs’,
with any apppropriate template.

Sharon Belliveau
Federal Reserve Board

I don’t see a field where I can set the Admin CC address. I can set the
"reply to addresses" but no Admin CC addresses. It looks like people
would have to enter them in each time. Am I looking in the wrong spot?
I’m on 3.8.10 so far.

You want the queue’s Watchers page.

Thomas