I have a problem with send mail to RT system

RT Developers
1

Hi,All

My corp have a RT system ourself.

Now, it is have a problem.

If I send a mail to this RT system, I will receive this message: No permission to create tickets in the queue 'noc'.But other person can send mail to RT system successfully,and create a ticket.

The log is below:

[Mon Jul 10 08:47:14 2006] [err]: Disabled User:  1270 failed access check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:274)

[Mon Jul 10 08:47:14 2006] [crit]: No permission to create tickets in the queue ‘noc’ (/usr/local/rt3/lib/RT/Interface/Email.pm:752)
[Mon Jul 10 08:47:14 2006] [error]: Create failed: 0 / 0 / No permission to create tickets in the queue ‘noc’ (/usr/local/rt3/lib/RT/Interface/Email.pm:758)

Any one can help me?

Thanks!

飞行棋

2

As per your first log line – your user account is disabled – you need
to re-enable it.

Joby Walker
C&C SSG, University of Washington

Chengli Zuo 左程立 wrote:

3

We are seeing an issue with RT 3.6.0, running under mod_perl.
After a user logs in and tries to create, resolve, or alter a ticket
they will be prompted for their username.
Has anyone seen this issue, and can point me to the resolution
of this?

Thanks,
–Eric Gunnett