I hate hotmail

Admin users that use hotmail and reply to emails generated by RT turn
the plain text messages into html attachments which are unreadable to
the requestors. The obvious answer is to ban hotmail for admins, but I
am using RT to hand off to affliate businesses while still keeping track
of the ticket, so I can’t control that so well.
Any solution for parsing html?

Chris Mason
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
US Fax and Voicemail: (815)301-9759