I can't login on RT for the first time

RT Users
1

Hello all,

Sorry, but I’m newbie with RT…

I don’t know how to login on RT, I got a message “Your username or password
is incorrect”.

We use the folow document to install RT on Fedora Core 4:

http://wiki.bestpractical.com/index.cgi?FedoraCore4InstallGuide

I probe for some errors on logs, and I found this on
/var/log/httpd/error_log:

[Fri Oct 28 19:01:42 2005] [error]: FAILED LOGIN for usuario from
xxx.xxx.xxx.xxx (/usr/local/rt3/share/html/autohandler:209)
[Fri Oct 28 19:01:43 2005] [err]: Couldn’t load from the users database.
(/usr/local/rt3/lib/RT/CurrentUser.pm:146)

The build file sugested on Install Guide is:

#!/bin/sh
./configure
–prefix=/usr/local/rt3
–with-web-user=apache
–with-web-group=apache
–with-bin-owner=nicsys
–with-rt-group=nicsys
–with-db-database=rt
–with-db-rt-user=root
–with-db-rt-pass=abc123

The apache configuration is:
…
Alias /rt “/usr/local/rt3/share/html”

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Directory /usr/local/rt3/share/html>
AllowOverride All
Options ExecCGI FollowSymLinks

Order allow,deny
Allow from all

<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

What can I do to RT works fine?

É isso aí…

Márcio Pessoa
LPIC-1 e CCNA
São Paulo - Brasil

2

Hello all,

  Sorry, but I'm newbie with RT...

  I don't know how to login on RT, I got a message "Your username or

password is incorrect".

I hope you’ve found info about default password for user ‘root’, it’s
“password” (without quotes).

Best regards, Ruslan.

3

Thanks Ruslan,

Password is realy the password… :slight_smile:

When I install RT, I was configured the password to other string, but now I
understand… The password defined on installation is relative with BD.

Thank you!On 11/2/05, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

On 10/28/05, Márcio de Sousa Pessoa marcio.pessoa@gmail.com wrote:

Hello all,

Sorry, but I’m newbie with RT…

I don’t know how to login on RT, I got a message “Your username or
password is incorrect”.

I hope you’ve found info about default password for user ‘root’, it’s
“password” (without quotes).

–
Best regards, Ruslan.

É isso aí…

Márcio Pessoa
LPIC-1 e CCNA
São Paulo - Brasil