Httpd.conf setup

RT Users
1

Greetings. I am not currently suscribed to the list, so please CC me
directly.

I’m having a little trouble setting up my Request Tracker software. After
fighting with Perl modules for a bit, I was able to get the install
completed with no errors. Now I’m trying to setup the http.conf file so I
can use the web interface.

I’m running Mandrake 8.1 with other content. I put in the following into
my /etc/httpd/conf/httpd.conf file:

–SNIP–

Added for Request Tracker

Alias /rt/ /usr/local/rt2/WebRT/html/
PerlRequire /usr/local/rt2/bin/webmux.pl
<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

–SNIP–

I also changed the line in CONFIG.pm to point to the correct directory.

Afterwards, I attempted to restart apache, when it failed complinging about
the “PerlRequire” line.

Also, I noticed that there is a commonhttpd.conf file, and a httpd-
perl.conf file. Juggling the entries around a bit, I was able to get Apache
to start up with the snipped portion pushed between httpd-perl.conf and
commonhttpd.conf, but it would not start up.

Is there a module I’m missing? Perhaps a diffrent file I’ve gotta use?

Pathway

2

I’m running Mandrake 8.1 with other content. I put in the following into
my /etc/httpd/conf/httpd.conf file:

–SNIP–

Added for Request Tracker

Alias /rt/ /usr/local/rt2/WebRT/html/
PerlRequire /usr/local/rt2/bin/webmux.pl
<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

–SNIP–

I also changed the line in CONFIG.pm to point to the correct directory.

Afterwards, I attempted to restart apache, when it failed complinging about
the “PerlRequire” line.

Without knowing what else you have on your system, versions of RT, perl
and apache, a rough guess would be that the user you run apache as
(normally a nobody user) cannot read /usr/local/rt2/bin/webmux.pl or a
file use’d from there (eg, config.pm).

You may have better luck initially by getting RT working in a seperate
apache instance (eg, seperate httpd.conf) before bringing it into your
normal configuration.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations