http://wiki.bestpractical.com/view/NotifyOwner

Hi,

I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:

{ $Transaction->CreatorObj->Name; } has assigned the following task to you:

    "{$Ticket->Subject()}"

Please visit the following URL for more info or reply to this ticket:

$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

{$Transaction->Content()}

     Thank you.

The problem is I can get either scrips to trigger.

I create a ticket via email, log in and change the owner. No e-mail sent.

What am I doing wrong here? It did work with the default setup, but I
can’t get that to work again. Maybe I have to create the ticket via
the web interface? Will test that.

RT 3.8.2 with Pg backend.

Hi,

I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:

Subject: Task assigned: {$Ticket->Subject}

{ $Transaction->CreatorObj->Name; } has assigned the following task to you:

   "{$Ticket->Subject()}"

Please visit the following URL for more info or reply to this ticket:

$RT::WebURL}Ticket/Display.html?id={$Ticket->id}


{$Transaction->Content()}

    Thank you.

The problem is I can get either scrips to trigger.

I create a ticket via email, log in and change the owner. No e-mail sent.

What am I doing wrong here? It did work with the default setup, but I
can’t get that to work again. Maybe I have to create the ticket via
the web interface? Will test that.

RT 3.8.2 with Pg backend.

Hmm, still no joy. Have tried global and queue specific and via webgui
and e-mail.

Argghhh.

Doh, it was the actually template that had errors. The weird thing was
that it just got ignored with no error until I started trimming it
back. This then uncovered from typos etc. Anyway, the finished working
template (good for other to use) is:

{$Ticket->Subject();}

Dear {$Ticket->OwnerObj->FriendlyName();},

{$Transaction->CreatorObj->FriendlyName();} has assigned the following
task to you:

    "{$Ticket->Subject();}"

Please visit the following URL for more info or reply to this ticket:

    {$RT::WebURL}Ticket/Display.html?id={$Ticket->id;}

Original ticket with subject “{$Ticket->Subject();}”:

{$Ticket->Transactions->First->Content();}