Http path on taken ticket

RT Users
1

Hi there.

I´m running 3.6.0rc1 and have added /rt to my http://fqdn address and
it works very well exept when I take a ticket and then click on the
tickets subject to enter the ticket from “RT at a Glance”.

It then points me to http://fqdd/Ticket/Display.html?id=86

If i click the ticket id the path is

http://fqdn/rt/Ticket/Display.html?id=86 and everything works.

Of i “Untake” the Ticket both ID and Subject works again.

Is there something wrong in how the page is built ?

2

What do your SiteConfig’s Web* variables look like?On Mon, May 15, 2006 at 12:37:57PM +0200, Patrik Hansson wrote:

Hi there.

I´m running 3.6.0rc1 and have added /rt to my http://fqdn address and
it works very well exept when I take a ticket and then click on the
tickets subject to enter the ticket from “RT at a Glance”.

It then points me to http://fqdd/Ticket/Display.html?id=86

If i click the ticket id the path is

http://fqdn/rt/Ticket/Display.html?id=86 and everything works.

Of i “Untake” the Ticket both ID and Subject works again.

Is there something wrong in how the page is built ?

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3

I have rebooted the whole computer.

Wy would one link (the one on the ID-Number) work but not another one
(the one on the Ticket-Subject) of it was a configuration error ?
Don´t they use the same configuration variabels ?On 5/16/06, Jesse Vincent jesse@bestpractical.com wrote:

On Tue, May 16, 2006 at 07:33:16AM +0200, Patrik Hansson wrote:

RT_SiteConfig:

Set($WebBaseURL , “http://fqdn:$WebPort”);
Set($WebPath , “/rt”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);

Just to check, you’ve stopped and started apache after making this
change (/rt) and not just restarted, right?

httpd.conf:

<VirtualHost *:80>
Servername fqdn
Alias /rt “/opt/rt3/share/html”
AddDefaultCharset UTF-8

   PerlModule Apache:DBI
   PerlRequire /opt/rt3/bin/webmux.pl

<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

On 5/15/06, Jesse Vincent jesse@bestpractical.com wrote:

What do your SiteConfig’s Web* variables look like?

On Mon, May 15, 2006 at 12:37:57PM +0200, Patrik Hansson wrote:

Hi there.

I´m running 3.6.0rc1 and have added /rt to my http://fqdn address and
it works very well exept when I take a ticket and then click on the
tickets subject to enter the ticket from “RT at a Glance”.

It then points me to http://fqdd/Ticket/Display.html?id=86

If i click the ticket id the path is

http://fqdn/rt/Ticket/Display.html?id=86 and everything works.

Of i “Untake” the Ticket both ID and Subject works again.

Is there something wrong in how the page is built ?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

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