Http error message

RT Developers
1

Hi

I am configuring RT3.0 on a redhat 7.1 box
I have installed the software and configured the http ( apache 1.3.x)
with mod_perl1 .
No when I try to hit the url I get the following error in http error log
file

Can’t locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/local/lib
/opt/rt3/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/
/usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm line 120.

Handle.pm(along with all other pm ) is there in /opt/rt3/lib/RT

Please suggest.

Thanks in Adv.

JK

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2

Hi

I am configuring RT3.0 on a redhat 7.1 box
I have installed the software and configured the http ( apache 1.3.x)
with mod_perl1 .
No when I try to hit the url I get the following error in http error
log file

Can’t locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/local/lib
/opt/rt3/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux
/usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .
/usr/local/apache/ /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm
line 120.

Handle.pm(along with all other pm ) is there in /opt/rt3/lib/RT

Please suggest.

I’d suggest that this is a permission problem, i.e. the uid Your web
server runs under is not allowed to read /opt/rt3/lib/RT and/or the
files therein. Check if a ‘make fixperms’ in the rt source directory
followed by a stop and start of the web server helps. If that does not
help, try to set the permissions manually.

Regards,
Harald