Is there a way using RT or any drop in scrips to make RT parse incoming HTML
email into plain text before adding it to a ticket? RT seems to be able to add
HTML as an attachment or display it as HTML code in a
block, but not to
wipe out the HTML and just show plain text. Ideally we’d like to have it
so HTML code can be displayed in a readable tag-free format in the main
ticket body, while saving the original HTML as an attachment that can be
viewed if someone wants to see it.