HTML/Richtext email with RT

RT Users
1

We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and almost all of our ticket creation is via the email interface. Our user’s email client is Outlook and most of the time when our helpdesk responds they answer via email too. The complaint I hear is that all the font, font color, font size is all lost when it goes out of RT.

I’ve seen an article on contribution Wiki

http://requesttracker.wikia.com/wiki/SendHTMLEmail

Is this the way to go? Or do you guys have other recommendations?

I also tried setting the RichText in SiteConfig.pm and restarting Apache, no luck with it.

Set($PreferRichText, 1);

Thanks,

2

We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and
almost all of our ticket creation is via the email interface. Our user’s
email client is Outlook and most of the time when our helpdesk responds
they answer via email too. The complaint I hear is that all the font,
font color, font size is all lost when it goes out of RT.

I’ve seen an article on contribution Wiki

http://requesttracker.wikia.com/wiki/SendHTMLEmail

Is this the way to go? Or do you guys have other recommendations?

That wiki page is harmful if you have a relatively modern version like
3.8.7.

You need to enable HTML in your templates by adding a Content-Type:
text/html line to the top of each one you want in HTML and then making
sure the call to $Transaction->Content includes Type => ‘text/html’ in
the arguments.

See also:

I also tried setting the RichText in SiteConfig.pm and restarting
Apache, no luck with it.

Set($PreferRichText, 1);

That affects display of mail in RT.

Thomas