HTML::Mason error with RTFM 2.4.0

RT Users
1

I get the following error when trying to create new tickets since installing
RTFM 2.4.0 over RT 3.8.1. I had RTFM 2.2 working on RT 3.8.0, and 3.6.6

RT::FM::Article::LoadByInclude Unimplemented in HTML::Mason::Commands.
(/opt/rt3.8/local/plugins/RT-FM/html/Callbacks/RTFM/Elements/MessageBox/Default
line 52)

Any thoughts? I’m somewhere between novice and intermediate when it comes to
these things, but this has me a bit stumped. Do I need to perhaps update
Mason?

-Steve

2

I think you haven’t deleted RTFM 2.2. Layout of files have been
changed and now new plugins live in its own directory
local/plugins/, however old local/lib and other local
dirs are used to give you way customize RT and even plugins. So files
that still there (from RTFM 2.2) override files of RTFM 2.4 in
local/plugins/RT-FM dir.

You can delete:

  1. local/RT/FM*
  2. share/html/Callbacks/RTFM*
  3. get RTFM package, in its root there is MANIFEST file that list all
    files in the package. You can delete most of them from RT’s dirs…

If you’re afraid to delete more then you should then you can just
install clean RT 3.8.1 with RTFM 2.4.0 into another dir near. And then
just switch web server.

Clear?On Thu, Aug 28, 2008 at 9:14 PM, Steve Hopps steve.hopps@gmail.com wrote:

I get the following error when trying to create new tickets since installing
RTFM 2.4.0 over RT 3.8.1. I had RTFM 2.2 working on RT 3.8.0, and 3.6.6

RT::FM::Article::LoadByInclude Unimplemented in HTML::Mason::Commands.
(/opt/rt3.8/local/plugins/RT-FM/html/Callbacks/RTFM/Elements/MessageBox/Default
line 52)

Any thoughts? I’m somewhere between novice and intermediate when it comes to
these things, but this has me a bit stumped. Do I need to perhaps update
Mason?

-Steve

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