HTMl emails

Normally our tickets come from reply forms on websites so they are well
formed plain text. However, I have originated from my hotmail account
for testing, and found that the body of the email content is a
attachment, presumably because it is html. Is there a way to deal with
this more elegantly?
Chris Mason
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670 The Anguilla Guide
Talk to me in real time:
US Fax and Voicemail: (815)301-9759