HTML Displayed by default if exists RT 3.8.0

RT Users
1

Hi Everyone,

I have a question regarding the Ticket History, At the present time when
viewing the ticket history it shows the content matching text/plain by
default. What ideally I would like to do is have it display the text/html
version if it exists. i.e emailed from outlook with s table, it is stupid
but our users seem to love these things. But I can see the definite benefit
in having the info in a table also.

Any ideas whether;

  1. This is possible?
  2. Where should we look?

Regards

Aaron

2

Aaron Guise wrote:

Hi Everyone,

I have a question regarding the Ticket History, At the present time when
viewing the ticket history it shows the content matching text/plain by
default. What ideally I would like to do is have it display the text/html
version if it exists. i.e emailed from outlook with s table, it is
stupid
but our users seem to love these things. But I can see the definite
benefit
in having the info in a table also.

Any ideas whether;

  1. This is possible?
  2. Where should we look?

–
Regards

Aaron

Hi Aaron,
I’ve been thinking about this for a bit as well (users have asked me) and
it looks like if you could flip the MIME type that is stored in the
attachments table to text/html then this would work. When a file is
attached, I think that it is processed by
$RTHOME/share/html/REST/1.0/ticket/comment. That then appears to use
MIME::Entity to pick a mimetype.

However, I’m also wondering if the setting of text/text for HTML files is
on purpose to prevent opening up a security hole. That is, if a user can
attach an arbitrary HTML file, what’s to stop them from attaching a new form
or whatnot and bypass the built-in RT security? If a mason file was
attached and then served, would it process the mason?

Derek
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