Howto trouble shoot installed Plugins that are not activated?

RT Users
1

Hello,

I have :

  • installed a RT with a makedeps, fixdeps…
  • used the regulat /opt/rt3 directory for rt
  • taken the regular 3.8.2 from bestpratical
  • installed Plugins with CPAN with $RTHOME=/opt/rt3
  • Plugins are presents
  • Set(@Plugins, qw(RT::Extension::QueueWizard RTx::Calendar
    RTx::EmailCompletion
    RT::Extension::Timeline));
  • if I make a typo it complains Plugins are not there and ask me to check
    the execution path (it means they are there)

But still none of the plugins works (meaning my RT is behaving the same
without plugins altering its appearance or behaviour), and it puzzles me.

PLugins are installed (it seems) but not functionning.

Is there a checklist, a troubleshooting method a list of point I could read ?
Is rt3.8.2 allergic to Plugins ?

Friendly

Julien Tayon // digital craftsman // making things simpler (when possible)

Got Mole problems? Call Avogadro at 6.02 x 10^23.

2

jul a �crit :

Hello,

But still none of the plugins works (meaning my RT is behaving the same
without plugins altering its appearance or behaviour), and it puzzles me.

PLugins are installed (it seems) but not functionning.

Is there a checklist, a troubleshooting method a list of point I could
read ?
Is rt3.8.2 allergic to Plugins ?

Could it be simply a rights problem ?

#ps aux | grep mason
www-data 22857 0.0 0.0 17096 2548 ? Ss 11:17 0:00
/usr/bin/speedy_backend /opt/rt3/bin/mason_handler.scgi
www-data 22858 1.4 0.5 203876 89180 ? S 11:17 0:11
/usr/bin/speedy_backend /opt/rt3/bin/mason_handler.scgi
www-data 24120 0.6 0.4 190064 77396 ? S 11:27 0:01
/usr/bin/speedy_backend /opt/rt3/bin/mason_handler.scgi

(I run in speedycgi)
#ls -ld bin/mason_handler.scgi
-rwxr-xr-x 1 root www-data 2467 2009-03-17 01:33 bin/mason_handler.scgi

and local/… is world readable.

It would sure puzzle me (I see no reason why it would be the problem).

Hey teachers leave the kids alone, on and on …
we’re just another perl in the necklace …
Menu, n.:
A list of dishes which the restaurant has just run out of.

3

jul a �crit :

It would sure puzzle me (I see no reason why it would be the problem).

Sure asking questions helps the one on ask to solve the problem :slight_smile:

Well an older debian packaged version was conflicting : the path for
plugins previously installed was overriding the path for the actual
source.

I have still to apply the email completion readme to make it straight now :wink:

Thx all for your great job (especially modules writers).

Soz for the noise, but better noisy than letting people loose their time
on a solved problems.

Hey teachers leave the kids alone, on and on …
we’re just another perl in the necklace …
Ego sum ens omnipotens.