How's 3.6.0 working for you?

Hi List-

Just thought id toss out a message to see if anyone has any comments or
feedback about how using 3.6.0 has been going… esp. as it applies to
those upgrading from 3.4.x.

Any wild successes? Miserable failures?

How do your users like the new interface?

duncan

Duncan Shannon
Techfluent, Inc.
P: 612-638-1300

Just thought id toss out a message to see if anyone has any comments or
feedback about how using 3.6.0 has been going… esp. as it applies to those
upgrading from 3.4.x.

Any wild successes? Miserable failures?

I’m still on 3.6rc2 (just need to find time to move to 3.6 final) but our
staff has given positive feedback to the new features of 3.6. The ability
to customize the RT at a glance is wonderful and the new 3.5ish layout is
also a major plus. With AJAX becoming more and more popular the interface
isn’t quite what some users wish for but it’s very good in my book.

Jay
Jay Lee
Network / Systems Administrator
Information Technology Dept.
Philadelphia Biblical University

Jay Lee wrote:

Just thought id toss out a message to see if anyone has any comments or
feedback about how using 3.6.0 has been going… esp. as it applies to those
upgrading from 3.4.x.

We’re upgrading too but with a clean install. (Still find the DB
updating business risky at least, also have never found much info about it)

Any wild successes? Miserable failures?

I’m still on 3.6rc2 (just need to find time to move to 3.6 final) but our
staff has given positive feedback to the new features of 3.6. The ability
to customize the RT at a glance is wonderful and the new 3.5ish layout is
also a major plus. With AJAX becoming more and more popular the interface
isn’t quite what some users wish for but it’s very good in my book.

Jay

I agree the features are refreshing to say the least, on the other hand
one could expect something more from a minor version update in
comparison to a patch update.

What is this AJAX you mention ? Is it some type of standard UI guidelines ?

I do want to bring up an issue I didn’t have before, pages seem to load
quite a bit slower compared to 3.4.x series. It seems the loading of all
the separately linked .js files slows me down a lot. Also I do not get
any feedback on the screen (besides status bar) until the site is fully
loaded, in the past I could see my list of tickets grow (which annoys me
in another way but that’s not an issue here ^^). It almost seems as if I
were using that buffer_ouput() feature like in PHP.

I’m using FastCGI 2.4.2 on a apache 2.0.52 + mod_perl2 with CentOS 4.3.

You can check out the front page if you like,
www.langen{anti-index}berg.be (https connection redirect is on port 444)
remove the {} part.

Vriendelijke groeten, ^ Bubbles IT
^ Oude Heerweg 175
Niels Huylebroeck ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
niels@bubbles-it.be ^ Fax: +32(0)9/355 13 41

… Key : http://www.bubbles-it.be/pgp/niels.asc
… Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F …
… Keyserver : http://pgp.mit.edu Key-ID : 0x80FAAF0F …

A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.

  • Caskie Stinnett, “Out of the Red”

signature.asc (252 Bytes)

Jay Lee wrote:

Just thought id toss out a message to see if anyone has any comments
or feedback about how using 3.6.0 has been going… esp. as it applies
to those upgrading from 3.4.x.

We’re upgrading too but with a clean install. (Still find the DB
updating business risky at least, also have never found much info about
it)

riskier than throwing away all of your existing data? I just followed the
instructions in the README without issue.

Any wild successes? Miserable failures?

I’m still on 3.6rc2 (just need to find time to move to 3.6 final) but
our staff has given positive feedback to the new features of 3.6. The
ability to customize the RT at a glance is wonderful and the new 3.5ish
layout is also a major plus. With AJAX becoming more and more popular
the interface isn’t quite what some users wish for but it’s very good in
my book.

Jay

I agree the features are refreshing to say the least, on the other hand
one could expect something more from a minor version update in comparison
to a patch update.

Patches fix bugs, minor updates add minor features. For a minor update
I’ve found 3.6 to be quite rich in new features.

What is this AJAX you mention ? Is it some type of standard UI guidelines
?

AJAX is a buzzword for more interactive web pages (think Google’s GMail).
It basically uses advanced javascript, dhtml and server side scripting to
make the web interface work more like a normal application.

I do want to bring up an issue I didn’t have before, pages seem to load
quite a bit slower compared to 3.4.x series. It seems the loading of all
the separately linked .js files slows me down a lot. Also I do not get any
feedback on the screen (besides status bar) until the site is fully
loaded, in the past I could see my list of tickets grow (which annoys me
in another way but that’s not an issue here ^^). It almost seems as if I
were using that buffer_ouput() feature like in PHP.

Haven’t noticed any speed issues, though I have a nice beefy server, maybe
it’s time to update the hardware?

I’m using FastCGI 2.4.2 on a apache 2.0.52 + mod_perl2 with CentOS 4.3.

Well which are you using? FastCGI or mod_perl?

You can check out the front page if you like,
www.langen{anti-index}berg.be (https connection redirect is on port 444)
remove the {} part.

Jay
Jay Lee
Network / Systems Administrator
Information Technology Dept.
Philadelphia Biblical University

The new UI is quite nice. A very good improvement. The introduction of
the concept of “Portlets” is really cool. Popular with our users. We
had no real problem with the upgrade from 3.4.5

One thing that it does seem to be missing though, is any kind of Ajax
support in the order of Autocompleters, etc.
Other then that, I was impressed with the amount of items in the
changelog for this release.

Duncan Shannon wrote:

Jason Fenner wrote:

The new UI is quite nice. A very good improvement. The introduction of
the concept of “Portlets” is really cool. Popular with our users. We
had no real problem with the upgrade from 3.4.5

Are any of you using RTFM, Asset Tracker, and RTx-Statistics? If so, did
the upgrade present any problems in regards to these add-on packages?
Thanks.

Max

Max H. wrote:

Jason Fenner wrote:

The new UI is quite nice. A very good improvement. The introduction
of the concept of “Portlets” is really cool. Popular with our
users. We had no real problem with the upgrade from 3.4.5

Are any of you using RTFM, Asset Tracker, and RTx-Statistics? If so,
did the upgrade present any problems in regards to these add-on
packages? Thanks.

Max

I use RTFM, RTx-Statistics, and the Shredder…there were no problems
with any. (That I have found yet…lol)

Jason Fenner wrote:

The new UI is quite nice. A very good improvement. The introduction of
the concept of “Portlets” is really cool. Popular with our users. We
had no real problem with the upgrade from 3.4.5

Are any of you using RTFM, Asset Tracker, and RTx-Statistics? If so, did
the upgrade present any problems in regards to these add-on packages?
Thanks.

There is one small bug with Asset Tracker that is easy to fix.
The Last 10 Upated Assets doesn’t display. Easy to fix though.

-Todd

Todd Chapman wrote:

There is one small bug with Asset Tracker that is easy to fix.
The Last 10 Upated Assets doesn’t display. Easy to fix though.

Excellent. I’m most concerned with RTFM working, since I have some
information under it. Statistics is mainly aesthetic, but it’s nice. I
loaded up Asset Tracker a long time ago, but honestly never really put
it use.

I’m having a hard time getting an installation up and running to test
on. My current production box is 3.4.5. iI no one is experiencing
problems though, I might not bother with a test install. Perl isn’t
cooperating with me…imagine that lol.

Great, thanks guys!

Max

3.6.0 has worked fine for me from pre1 to stable.

I wrote a script which does every step of a data migration from 3.0.9 to
3.6.0 locally on my workstation. It installs the old version, migrates
the old data from a Postgres database to a MySQL database using a
slightly modified version of the script created by Jesse and found on
the wiki, upgrades the old RT version to 3.6.0 (including the database
schema) and then creates a dumpfile of the database to be copied over to
the new server and imported. So far, a seamless operation.

As far as the look and feel. I just use the 3.4-compat stylesheet with
colors more in tune with the company I work for. So far, most people
like it. Those that don’t tend to not like the company colors anyway.

Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps

Duncan Shannon wrote:

They WORK in 3.6! Hm - but I see a difference:

Comments created with -m are in-line in the ticket, but tickets added
with -a become attachments. (this was not the case with 3.4.5)

Is there a way to avoid that? (other than “use -m”)

joel anderson * joela@umn.edu * 612-625-7389
–> pager: 612-648-6823
Be a part of the Next Age of Exploration
http://www.planetary.org/