How to write user-defined condition/action/template for a scrip?

Hi all,

Our company just recently started using RT. A colleageu of mine and I were
assigned to watch over it. However, both of us being newbies to RT and Perl
makes customizing RT to our needs a bit overwhelming, such as writing
user-defined scrips. Can anyone please point me to some documents on this
subject? I have googled around but most of what I found were a bit
advanced/perplexing for noobs like us.

Thanks.

At Friday 6/17/2005 05:47 AM, Howard Kao wrote:

Hi all,

Our company just recently started using RT. A colleageu of mine and I
were assigned to watch over it. However, both of us being newbies to RT
and Perl makes customizing RT to our needs a bit overwhelming, such as
writing user-defined scrips. Can anyone please point me to some documents
on this subject? I have googled around but most of what I found were a
bit advanced/perplexing for noobs like us.

Hi Howard,

A great resource is the wiki (see link below). Look under contributions.

Steve