Our company just recently started using RT. A colleageu of mine and I were
assigned to watch over it. However, both of us being newbies to RT and Perl
makes customizing RT to our needs a bit overwhelming, such as writing
user-defined scrips. Can anyone please point me to some documents on this
subject? I have googled around but most of what I found were a bit
advanced/perplexing for noobs like us.