How to use RT effectively

RT Users
1

Hi,
I have successfully installed RT-3.6.1. Now, my question is, is there any administrator and user guide on RT? If yes, than please provide me or give me the links. Thanks in advance.

Bijayant Kumar
Send instant messages to your online friends http://uk.messenger.yahoo.com

2

Hi Bijayant

Hi,
I have successfully installed RT-3.6.1. Now, my question is, is there
any administrator and user guide on RT? If yes, than please provide me or
give me the links. Thanks in advance.

The best thing user and administrator guide I can think of is the RT
Essentials book which you can see linked to off the
Request Tracker... So much more than a help desk — Best Practical Solutions website. It is also available through Oreilly’s
online library safari and provides lots of information of how you can
use rt and how things work. There is also wiki.bestpractical.com which
has lots of useful information and ideas on how people use rt.

cheers
John

Bijayant Kumar

Send instant messages to your online friends http://uk.messenger.yahoo.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

John Habermann
Internet Programmer, System Administrator
The Wilderness Society Inc

3

I agree. The book is excellent, you should buy it. Also, by buying the
book your are helping to support the project in a small way.
Also, you may want to take a look at:
http://wiki.bestpractical.com/index.cgi?Documentation

Jason
aka: axelilly

john habermann wrote:

4

Does it cover 3.6.x as well?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason
Fenner
Sent: Tuesday, September 26, 2006 9:28 AM
To: john habermann
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to use RT effectively

I agree. The book is excellent, you should buy it. Also, by buying the

book your are helping to support the project in a small way.
Also, you may want to take a look at:
http://wiki.bestpractical.com/index.cgi?Documentation

Jason
aka: axelilly

john habermann wrote:

Hi Bijayant

Hi,
I have successfully installed RT-3.6.1. Now, my question is, is

there
any administrator and user guide on RT? If yes, than please provide
me or
give me the links. Thanks in advance.

The best thing user and administrator guide I can think of is the RT
Essentials book which you can see linked to off the
Request Tracker... So much more than a help desk — Best Practical Solutions website. It is also available through Oreilly’s
online library safari and provides lots of information of how you can
use rt and how things work. There is also wiki.bestpractical.com which
has lots of useful information and ideas on how people use rt.

cheers
John

Bijayant Kumar

Send instant messages to your online friends
http://uk.messenger.yahoo.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com