How to use a requestor with no e-mail address

Hello,

How can I create a ticket with a requestor that has no e-mail address? I
have created an RT user (“joe”) with no e-mail address. I create a
ticket and try to use “joe” as the requestor, but I get an error: “Could
not create watcher for requestor.” It seems that the Requestor field
always requires an e-mail address. Shouldn’t that field allow a
username, also?

Thanks in advance.

Dan Fulbright
Tulsa, Oklahoma, USA

Dan Fulbright wrote:

How can I create a ticket with a requestor that has no e-mail address? I
have created an RT user (“joe”) with no e-mail address. I create a
ticket and try to use “joe” as the requestor, but I get an error: “Could
not create watcher for requestor.” It seems that the Requestor field
always requires an e-mail address. Shouldn’t that field allow a
username, also?

Yes, it should. See if the patch at

http://fsck.com/rt2/Ticket/Display.html?id=1998&user=guest&pass=guest

helps.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

A week ago, Phil Homewood wrote:

Dan Fulbright wrote:

How can I create a ticket with a requestor that has no e-mail address? I
have created an RT user (“joe”) with no e-mail address. I create a
ticket and try to use “joe” as the requestor, but I get an error: “Could
not create watcher for requestor.” It seems that the Requestor field
always requires an e-mail address. Shouldn’t that field allow a
username, also?

Yes, it should. See if the patch at

http://fsck.com/rt2/Ticket/Display.html?id=1998&user=guest&pass=guest

helps.

but it won’t, because that’s the wrong patch. The one at

http://rt3.fsck.com/Ticket/Display.html?id=1988&user=guest&pass=guest

might work better. :slight_smile:

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