How to update custom fields when ticket is generated through email interface


I am using RT 3.2.3 on Red Hat 9.

I have created the custom fields in a queue which I am able to update
through web interface. But when I am receiving the requests through
Email, I am not able to update the custom fields.

Please let me know how to update these custom fields once the tickets
are generated through email interface.

Thanks in advance.


Prasad Deshpande

Sr. Office - IT

Bajaj Finance

Pune - India

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