Hi list members,
Can anyone give me advice on how to prevent AdminCC e-mails for quick ticket
creation, yet retaining AdminCC e-mails for ‘regular’ ticket creation?
While non-privileged users with logins are comfortably using the
web-interface, our admin team is using the quick ticket function to create
tickets for users who are still wandering in for face-to-face problem
solving and don’t yet have logins. It seems wasteful & irritating to e-mail
the rest of the admin group with a ticket creation when it’s already been
taken by the ticket creator.
I imagine that some alteration of the ‘On create’ scrip condition will help
but I’m struggling on how to enable this.
I’m not keen on introducing “self-login generation”, and we intend to get
everyone logged in eventually, it’s just that this is a minor niggle we
could do without.
RT v 3.4.2
Perl v 5.8.6
Redhat 7.2
Many thanks
Steve
Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5HT
Tel: 0208 327 6618
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
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