How to setup Request-tracker 3.4 on Debian (Sparc)

RT Users
1

Hi does anyone have a step by step walkthru for installing and setting up
Request tracker on Debian(sparc).
I went to wiki.bestpractical.com and followed the instructions on there,
however it’s a bit vague and I cant seem to get the machine up and running
Please anyone with any help or able to point me in the right direction would
be greatly appreciated

Martin Quinn
Network Engineer
Qi.com.au

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2

Martin Quinn wrote:

Hi does anyone have a step by step walkthru for installing and setting up
Request tracker on Debian(sparc).
I went to wiki.bestpractical.com and followed the instructions on there,
however it’s a bit vague and I cant seem to get the machine up and running
Please anyone with any help or able to point me in the right direction would
be greatly appreciated

Martin Quinn
Network Engineer
Qi.com.au

I am running on a debian sarge box using apache2, fast-cgi, and mysql.

Install is something like this:
apt-get update
apt-get upgrade
apt-get install mysql-server mysql-client

apt-get install libcgi-fast-perl apache2-mpm-prefork libapache2-mod-fastcgi

apt-get install request-tracker3.4 rt3.4-clients

  • Be sure to read (and follow) the info in the
    /usr/share/doc/request-tracker3.4/README.Debian and
    /usr/share/doc/request-tracker3.4/INSTALL.Debian files on how to set up
    your site config, load the DB, etc. .

  • Set up your apache2 according to the following post:
    Carbon60: Managed Cloud Services

This should let you be able to log in. After that you just need to set
up your email handlers and do your config for your site. The MIT docs
are a good read for how to set up queues and permissions.

Sam

3

a message of 31 lines which said:

Hi does anyone have a step by step walkthru for installing and
setting up Request tracker on Debian(sparc).

Yes, and at the standard Debian place:
/usr/share/doc/request-tracker3/INSTALL.Debian.gz

BTW: nothing is Sparc-specific.

4

I pretty much used the debian package and updated my mysql to the 4.1 package…
That was just an initial test and now I am running on redhat at work, so I can’t
be of much more help than that, sorry.On Fri, Apr 15, 2005 at 12:26:06PM +1000, Martin Quinn wrote:

Hi does anyone have a step by step walkthru for installing and setting up
Request tracker on Debian(sparc).
I went to wiki.bestpractical.com and followed the instructions on there,
however it’s a bit vague and I cant seem to get the machine up and running
Please anyone with any help or able to point me in the right direction would
be greatly appreciated

Martin Quinn
Network Engineer
Qi.com.au

************************** IMPORTANT INFORMATION *************************
This document should be read only by those persons to whom it is addressed
and its content is not intended for use by any other persons. If you have
received this message in error, please notify us immediately. Please also
destroy and delete the message from your computer. Any unauthorised form of
reproduction of this message is strictly prohibited. Qi is not liable for
the proper and complete transmission of the information contained in this
communication, nor for any delay in its receipt.

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

Weird enough for all practical purposes.

5

Ooops… sorry… didn’t notice you were on sparc… dunno if rt would have
a package for that… theoretically it should be noarch since it is perl…On Fri, Apr 15, 2005 at 10:53:17AM -0400, Anthony R. J. Ball wrote:

I pretty much used the debian package and updated my mysql to the 4.1 package…
That was just an initial test and now I am running on redhat at work, so I can’t
be of much more help than that, sorry.

On Fri, Apr 15, 2005 at 12:26:06PM +1000, Martin Quinn wrote:

Hi does anyone have a step by step walkthru for installing and setting up
Request tracker on Debian(sparc).
I went to wiki.bestpractical.com and followed the instructions on there,
however it’s a bit vague and I cant seem to get the machine up and running
Please anyone with any help or able to point me in the right direction would
be greatly appreciated

Martin Quinn
Network Engineer
Qi.com.au

************************** IMPORTANT INFORMATION *************************
This document should be read only by those persons to whom it is addressed
and its content is not intended for use by any other persons. If you have
received this message in error, please notify us immediately. Please also
destroy and delete the message from your computer. Any unauthorised form of
reproduction of this message is strictly prohibited. Qi is not liable for
the proper and complete transmission of the information contained in this
communication, nor for any delay in its receipt.

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

–
www.suave.net - Anthony Ball - ant@suave.net
OSB - http://rivendell.suave.net/Beer
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Weird enough for all practical purposes.

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

“Patriotism is the virtue of the vicious” - Oscar Wilde

6

a message of 70 lines which said:

Ooops… sorry… didn’t notice you were on sparc…

It changes nothing.

dunno if rt would have a package for that…

It has and I run it.

theoretically it should be noarch

“all” in Debian parlance.

7

I just updated my debian machine, and it wanted to upgrade to
3.4.2. The dependencies changed, and it no longer depending on
lib-apache2-mod-perl, but instead lib-apache-mod-perl, and so it wanted to
install both modules, which seemed like a bad idea to me - maybe it is
fine, I don’t know.
But, that provided a good excuse to switch over to fastcgi, which
has been mentioned a number of times on this list as the better way to do
it.
I had saved the below email, and thank you to Sam for writing,
though it was quite easy to upgrade. I use postgresql, but other than, I
have the same setup.
I wanted to add/clarify Sam’s post, and say that the Debian stuff
works almost completely out of the box, unless you want RT to live in a
virtual host, and don’t want RT visible outside of that virtual host.

Include /etc/request-tracker3.4/apache-fastcgi from within my virtual host
declaration.

Commented out this line, as apparently it is already being set to
/var/run/apache2/fastcgi somewhere else. Nothing gets written there (yet)
so perhaps something is wrong with this.
#FastCgiIpcDir /var/run/fastcgi

Moved this line from apache-fastcgi to my …/sites-available/site, but
leave it outside of the virtual host section.
FastCgiServer /usr/share/request-tracker3.4/libexec/mason_handler.fcgi

Tada. everything works perfectly. It is always nice to have an easy
upgrade!On Thu, 14 Apr 2005, Sam Snow wrote:

I am running on a debian sarge box using apache2, fast-cgi, and mysql.

Install is something like this:
apt-get update
apt-get upgrade
apt-get install mysql-server mysql-client

apt-get install libcgi-fast-perl apache2-mpm-prefork libapache2-mod-fastcgi

apt-get install request-tracker3.4 rt3.4-clients

  • Be sure to read (and follow) the info in the
    /usr/share/doc/request-tracker3.4/README.Debian and
    /usr/share/doc/request-tracker3.4/INSTALL.Debian files on how to set up your
    site config, load the DB, etc. .

  • Set up your apache2 according to the following post:
    Carbon60: Managed Cloud Services

This should let you be able to log in. After that you just need to set up
your email handlers and do your config for your site. The MIT docs are a good
read for how to set up queues and permissions.

Sam

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston,
San Francisco, Austin, Sydney) Contact training@bestpractical.com for
details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

8

I just updated my debian machine, and it wanted to upgrade to
3.4.2. The dependencies changed, and it no longer depending on
lib-apache2-mod-perl, but instead lib-apache-mod-perl, and so it wanted to
install both modules, which seemed like a bad idea to me - maybe it is
fine, I don’t know.

It’s good to hear that your upgrade went smoothly, it’s always nice to
get success stories. :wink: A few notes:

It sounds like you are following etch/testing.

Yes, etch/testing should soon have mod_perl 2.0.0
(libapache2-mod-perl2 version 1.999.23-1) which is not compatible with
RT 3.4.2.

But, that provided a good excuse to switch over to fastcgi, which
has been mentioned a number of times on this list as the better way to do
it.
I had saved the below email, and thank you to Sam for writing,
though it was quite easy to upgrade. I use postgresql, but other than, I
have the same setup.

You should be aware that a very large transition in the way PostgreSQL
packages are handled in Debian has just begun in sid/unstable. These
will propogate to etch/testing in a couple of weeks if there are no
really serious problems. They will almost certainly mean changes are
required to the configuration, at least.

etch/testing is expected to become rather unstable and unpredictable
over the next few months as a number of large transitions take
place. We’ve been working on getting sarge stable for a long time so
now the floodgates will open and lots of big changes will be
unleashed. Anyone following etch is recommended to do so only with lots
of care and attention. If you want to run RT on a server right now I’d
recommend sticking with sarge/stable.

Stephen

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9

It sounds like you are following etch/testing.
Correct.

etch/testing is expected to become rather unstable and unpredictable
over the next few months as a number of large transitions take
place. We’ve been working on getting sarge stable for a long time so
now the floodgates will open and lots of big changes will be
unleashed. Anyone following etch is recommended to do so only with lots
of care and attention. If you want to run RT on a server right now I’d
recommend sticking with sarge/stable.
Thanks for this info. I will have to think about what to do. I
might not need testing any more - at some point I had upgraded as I needed
something.