How to set a language preference when creating a ticket with the rt CLI?

Hi,

we have created a simple web interface for our users - they can now easily create tickets and this works, in general, very well. We have provided some custom templates for our queues (in German) and they are being used by RT. However, we have not yet customized all templates and RT uses the English default templates for the cases where we do not have our own versions. The PHP script that manages the web interface creates tickets in this way:

$cmd = "$RTBIN create -t ticket set subject=‘$subject’ set queue=‘$QUEUE’ …

Is there a “set language=…” parameter we could use (sorry, if I have overlooked this in the documentation wiki)?

Many help in advance.
Warm regards,
Stefan
Dr. Stefan Vollmar, Dipl.-Phys.
Head of IT group
Max-Planck-Institut für neurologische Forschung
Gleuelerstr. 50, 50931 Köln, Germany
Tel.: +49-221-4726-213 FAX +49-221-4726-298
Tel.: +49-221-478-5713 Mobile: 0160-93874279
Email: vollmar@nf.mpg.de http://www.nf.mpg.de

smime.p7s (4.31 KB)

Hi,

we have created a simple web interface for our users - they can now easily create tickets and this works, in general, very well. We have provided some custom templates for our queues (in German) and they are being used by RT. However, we have not yet customized all templates and RT uses the English default templates for the cases where we do not have our own versions. The PHP script that manages the web interface creates tickets in this way:

$cmd = "$RTBIN create -t ticket set subject=‘$subject’ set queue=‘$QUEUE’ …

Is there a “set language=…” parameter we could use (sorry, if I have overlooked this in the documentation wiki)?

There is no such concept. Search for templates translation in archives
to understand why. In several words. A scrip may notify multiple
people with one mail and these people can talk in different languages.
Notification scrips are not capable to split recipients into multiple
groups by language and use different templates to notify them.

People often use multiple queues to provide support in different languages.

Many help in advance.
Warm regards,
Stefan

Dr. Stefan Vollmar, Dipl.-Phys.
Head of IT group
Max-Planck-Institut für neurologische Forschung
Gleuelerstr. 50, 50931 Köln, Germany
Tel.: +49-221-4726-213 FAX +49-221-4726-298
Tel.: +49-221-478-5713 Mobile: 0160-93874279
Email: vollmar@nf.mpg.de http://www.nf.mpg.de


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

Best regards, Ruslan.