How to send RT ticket updates to an external Rest endpoint?

RT Developers
1

How can I setup RT to send HTTP callbacks to an external REST endpoint please?.

Thanks.

2

You could have a scrip with a blank template and then write some Perl code to talk to whatever remote API REST endpoint you’re using. This could then either be triggered on one or more of the standard conditions (on comment, on correspondence, etc) or you could just fire it off on every transaction made on a ticket. Which you choose will depend on what you need to capture in the remote REST API.

3

Example code of how to make an HTTP request is in this comment:
http://requesttracker.8502.n7.nabble.com/Re-Slack-integration-tp60165p60166.html

4

Thank you so much for the help guys :slight_smile: will have a look into the info you provided and see how to set it up.