How to send emails in HTML format

Hello,

can anybody explain me how to send emails from RT in html format?
how to create html templates? which files must be edited?
or where can i find any infos about?

thanks for help!

Hello,

can anybody explain me how to send emails from RT in html format?
how to create html templates? which files must be edited?
or where can i find any infos about?

thanks for help!

In Request Tracker 3.4 it seems as if all Content-types are hard coded
to text/plain. So you would have to change the code where necessary. A
grep -R plain * shows some places…

/Stefan

HHHurricane@a1.net wrote:

HHHurricane@a1.net wrote:

can anybody explain me how to send emails from RT in html format?
how to create html templates? which files must be edited?
or where can i find any infos about?

Going HTML would be against best practices: General consensus among email
gurus is that HTML email shouldn’t be thrown around automatically, or
really at all, outside a LAN. You’re going to piss people off if you make
them decode HTML in email.