On Thu, Oct 10, 2002 at 11:48:21PM +1000,
Gonzalo Servat firstname.lastname@example.org is thought to have said:
Another quick question. Is there any way to make it so that rt2 will only
send status messages when the status of a ticket changes EXCEPT when the
ticket is resolved? It’d be nice if the rt2 could send just one email, the
"resolved" one, not the status changed one as well.
You can do this with Scrips. Presumably you have one now which acts on the
OnStatus condition. If you use the OnResolve condition then you’ll only get
mail sent when the status changes to resolved.
Tabor J. Wells email@example.com
Fsck It! Just another victim of the ambient morality